We want you to be happy. If you what you bought doesn't meet the standards you expected then you can return it to us. Will with either give a full refund or send you a replacement, whichever you wish. Just e-mail us HQ@20StoreysDown.com and we will make sure you are taken care of.
We will ship this to you by Royal Mail. We know that offering great value for money is important so we will send it by the most cost effective way possible. Somethimes this means your purchase will take a little longer to reach you, but you'll know you've had great value for money.